OUR PRIVACY POLICY

At Sophie Fletcher Designs we are committed to ensuring the privacy of your information. We understand that as a customer and visitor to our site that your personal information is important to you. The following policy outlines relevant privacy issues when using our website www.sophiefletcherdesigns.com.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

Our site is protected by an SSL certificate which means that your checkout details like name/address/credit card number cannot be read by a third party while in transit between the customer and the website. We do not store any credit card details on our website or administration system.

If you subscribe to our database we will only use your details for newsletter emails and will not share them with any third party under any circumstances. The only information collected is basic data to help us track how many visitors come to our site and how they navigate around the site.

Cookies are small pieces of text data that a web server can store on, and later retrieve from, a user’s computer. They do not personally identify you, but do identify your browser. Cookies can be either persistent or session based. Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing web site. Session cookies are short-lived, are used only during a browsing session, and expire when you shut down your browser.

When someone visits our website, we use cookies to track the number of visitors to our website and to help us to improve the overall visitor experience. These cookies do not collect or store any personally identifiable information. You can delete and block all cookies from this site, from your browser. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

If you leave a comment on our site (for example on our blog) you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

ANALYTICS

Our site analytics collects the following type of information for statistical purposes. The number of users who visit the website, the date and time of visit, the number of pages viewed and traffic patterns. This is anonymous statistical data. No attempt will be made to identify users or their browsing activities. We use this data to evaluate our website performance and improve our content and online offerings.

YOUR CONTACT INFORMATION

When you provide us with personal details in order for us to process your order we will request personal information such as your name, address, email address and a contact phone number. This information is important so we may contact you when necessary on issues relating to your order.

HOW WE PROTECT YOUR DATA

The information that you provide is stored on Sophie Fletcher Designs Database and is used for statistical and business related purposes only. The information that you provide and which we receive is stored on systems that are designed to prevent the loss, misuse, unauthorised access, disclosure, alteration or destruction of that information.

WHO WE SHARE YOUR DATA WITH

Sophie Fletcher Designs may use your personal information in connection with Services offered to you and for this purpose may share it within our organisation and with other entities which provide services to Sophie Fletcher Designs related to the provision of the Services. Sophie Fletcher Designs may use it to inform you about other services offered by Sophie Fletcher Designs and business partners and associates of Sophie Fletcher Designs (You may elect not to have personal information used in that manner on request to Sophie Fletcher Designs). You have the right to contact Sophie Fletcher Designs to obtain access to certain personal information held by Sophie Fletcher Designs about you; it is suggested you should inform Sophie Fletcher Designs whenever a change occurs in your personal information.

When you purchase from Sophie Fletcher Designs there is a mutual obligation: for you to provide certain information; for Sophie Fletcher Designs to safeguard your information; and to use and protect your information as stated in this statement. It is Sophie Fletcher Designs practice to permit only those employees who are authorised to access and use your information for the purpose outlined in this statement. Furthermore, Sophie Fletcher Designs and its business partners, and other authorised entities are permitted to access and use the information of Sophie Fletcher Designs customers only for the purpose that we specify and not beyond those purposes. Sophie Fletcher Designs will only release your company’s sensitive information to a third party in the manner specified in this Privacy Statement or if required by any Law or order of the court.

HOW LONG WE RETAIN YOUR DATA

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you at any time. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

SECURITY OF CAPTURED DATA

When capturing customer data it is sent through our secure encryption technology to ensure that your information is protected when being sent over the Internet. Additionally, all stored customer information is protected from unauthorised access through the use of secure passwords and user logons or other security procedures.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

EMAIL ADDRESSES

We may use your email address to send you communications, which may provide information, or updates on our services. It is our policy to only email customers who give us permission to do so. If we send you an email for a commercial purpose, we will give you the option of not receiving further communications of this nature.

IF YOU REQUIRE ANY FURTHER DETAILS PLEASE CONTACT US